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Frequently asked questions

Find the answers to the most commonly asked questions about gold and silver jewelry on this page.

How can I find retailers of gold and silver jewelry?

Referrals, formal or informal, are the best way to find a quality seller of gold and silver jewelry. You can ask friends, relatives, or co-workers for their advice on online jewelers, for example. If you see someone wearing a piece of silver and gold jewelry that you like, you might ask him/her where the item was purchased. Alternatively, you can seek out a formal referral from a site like ours. We match our visitors with jewelry retailers based on the information they provide us.

How do I determine the quality of silver and gold jewelry pieces?

The quality of gold is represented by karatage, or the amount of pure gold a piece of jewelry contains. The expression of karatage is tightly regulated, so you can usually trust the karatage amounts that jewelers advertise. The ideal karatage for a piece of gold jewelry is 18k or 14k. With silver jewelry, the piece should also come with a statement of the metal composition. For example, sterling silver will contain 92.5% silver. This composition should be accompanied by a quality stamp from the maker or a registered trademark.

Why is gold the metal of choice for wedding rings?

Although platinum wedding jewelry is becoming more and more popular, gold remains the metal of choice for engagement rings and wedding bands. Gold is favored for wedding jewelry primarily because of its durability. Gold does not tarnish, corrode, or rust, so it is able to withstand extended day-to-day wear.

How do gold and silver jewelry pieces compare with platinum items?

Silver and gold jewelry is prone to scratching over time, so these pieces will eventually show wear. However, because platinum is such a remarkably strong metal, it is less susceptible to scratching and other signs of wear. Platinum does not chip or splinter like gold and silver jewels either. On the other hand, unlike gold and silver jewelry, platinum pieces will gradually develop a patina of wear that diminishes the metal’s shine.

What is more valuable, silver or gold?

Gold is more valuable than silver, which is why gold jewelry is much more expensive than silver jewelry. Most buyers choose between gold and silver based on their tastes, however, and not the value of the metal itself.

How can I make my online jewelry-shopping experience a good one?

An online retailer of gold and silver jewelry should, ideally, have an association with the Jewelers of America. Before you make your purchase, get a copy of the retailer’s return policy and any warranties they offer. Also, verify that you will receive tracking information once you order your jewelry and that the package will be shipped with full insurance.

How to search gold and silver jewelry products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are jewelry shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Jewelry Buyer Protection?

Jewelry Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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